Amadeus

Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. We are working to make travel a force for social and environmental good. We apply innovation to meet new needs, to solve real challenges.

Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, transforming how travel works. We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 13 years.

Making the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.

Global reach and consistent investment in innovation

190+

markets

2,166

passengers boarded

EUR 1,365 M

R&D investment

471M

travel agency air bookings

2M+

hotel properties

400+

airlines

Putting the traveler at the center of our ecosystem

Cloud based solutions, platform ecosystem, biometrics, GenAI, One-click travel for travel simplification.

Cloud based solutions

These will benefit customers in different ways:

Better performance and lower latency when we can process their data closer to their location.

• Flexibility to better handle unplanned traffic peaks.

• Better resiliency thanks to our improved business continuity and higher availability. We’ll also be able to offer improved disaster-recovery capabilities.

• Higher security standards thanks to the enhanced security controls and functionality available in the cloud.

Platform ecosystem

At Amadeus, we’re capitalizing on technology trends (Cloud, digital transformation, AI, technological openness) with our Creation Platform, which blends continuous collaboration with an ecosystem of world-class business partners with open technology, real-time data and ready-to-use AI models. The Creation Platform is a technology enabler for Amadeus to build our future portfolio and place us at the heart of the next-generation travel ecosystem. Our first product built on this platform is Amadeus Nevio.

GenAI

We expect all the steps of the journey to be impacted by new advances in AI:

• Pre-trip, the travel-planning phase will be enhanced as GenAI can create inspirational, traveler-centric search-and-shopping experiences. New tools will have the ability to search, summarize and present information in newly accessible ways, driving up demand and lowering customer acquisition costs. For example, by using a GenAI chatbot, travelers could search for destinations that look similar to a photo or where a scene from a film is taking place, and then instantly generate a trip plan covering those destinations.

• On-trip, travelers will see their needs met in more intuitive and personalized ways. Conversational GenAI chatbots will be used to understand the traveler’s preferences, and voice-based digital assistants using natural language understanding (NLU)29 will be able, for example, to assist travelers in situations where hands-free operation is necessary—like navigating through busy airports. Disruptions to travel plans will be resolved faster by intelligent rebooking systems.

• Post-trip, GenAI will help understand customer feedback and will allow travel businesses to respond to online reviews, boost their online reputation, drive repeat business and maintain their relationship with travelers over sustained periods. Amadeus is constantly exploring GenAI possibilities. We have research teams of AI specialists and data scientists implementing and experimenting with different use cases, as well as product development groups applying this evolving technology.

One-click travel

Planning a trip typically involves searches across ten or more different websites. But Generative AI tools can now identify, plan and book highly relevant travel using natural language, removing the need to trawl through multiple websites.

Amadeus systems process 100K TPS at peak times, supporting faster, more intuitive planning.

Instead of offers based on complex fare classes, airlines are beginning to present personalized and contextualized offers that are unique to each traveler.

Today, travel companies work with Tickets, PNRs and EMDs for each booking. Soon this information will be streamlined in a single order.

Travelers can pay for travel with one click, using a wider range of methods e.g. digital wallets like ApplePay, with BNPL, loyalty benefits and split payments.