Gen4Travel Disruption Use Case: when the unexpected no longer derails the journey

Contextual notification (e.g., “17:00 train delayed by 90 minutes. Options available.”)

Time, duration, price, conditions (refundable/exchangeable), with impacts explained.

Baggage status, whether the hotel needs to be informed, any potential fees.

A “Confirm” action triggers the modification, ticket reissue if needed, and all confirmations.

New tickets, updated itinerary, messages to partners.

Data sharing limited to the purpose, necessary actors, and a controlled timeframe; consent can be withdrawn at any time.

1) Evening flight cancellation

• 18:02 — Alert: flight Paris → Barcelona canceled.
• 18:03 — Proposed options:
  • Option A: 20:30 flight, same airline (arrival 22:10).
  • Option B: 21:05 flight with a short connection (arrival 23:40).
  • Option C: TGV the next day at 07:14 + hotel retained.
    (Each option specifies price, duration, conditions, and impact on hotel/ground transport.)
• 18:05 — The traveler confirms Option A.
• 18:06 — Ticket reissued, hotel notified of late arrival, shuttle rescheduled.
• 18:10 — All confirmations delivered within the same conversation.

2) Train delay causing a missed connection

Detection shows the TER will arrive too late for the TGV. Proposed choices:

• a later TGV at no extra cost, or
• an alternative route via another station.
  After confirmation, tickets are updated, the hotel is notified if arrival shifts, and a night taxi is suggested if buses no longer run.

3) Traveler with specific accessibility needs

Declared constraints (elevators, wheelchair, adapted room). In a disruption, only compatible alternatives are proposed (step-free access, ramps/elevators), with confirmation from the accommodation that the room remains accessible.

• Detects the incident (cancellation, delay, missed connection) and consults the traveler’s booking.
• Generates realistic options that reflect declared preferences (budget, pace, accessibility) and change rules.
• Explains the consequences clearly: price, baggage handling, hotel access, total time.
• Executes the change after consent: reissue, seat selection, any required payments.
• Notifies linked services (hotel, transfers, activities, insurance) to keep the journey coherent.

Maintains traceability for answers, receipts, and continuous improvement.

• Average time from incident to validated solution.
• First-option acceptance rate.
• Reduction in inbound calls and wait times.
• Post-incident satisfaction (NPS, reviews).
• Share of services auto-synchronized (hotel, transfers, activities).
  
  
• Availability of documentation (attestations, receipts) in one click.

• Airlines, rail operators, airports, long-distance coach operators.
• Hotels, lodging platforms, private transfers, local mobility providers.
• Travel insurers, premium cards, agencies, OTAs.
• Destinations and DMOs aiming to offer calmer, more resilient visitor journeys.

Straightforward cases are resolved autonomously, with seamless handover to an agent when needed.

Incidents turned into solutions within minutes.

Hotels, transfers, and activities are notified when plans change.

The assistant can be added to existing sites and apps without a full rebuild.